{"id":28646,"date":"2025-10-17T10:31:37","date_gmt":"2025-10-17T08:31:37","guid":{"rendered":"https:\/\/ecamson.fr\/?page_id=28646"},"modified":"2025-10-17T11:26:17","modified_gmt":"2025-10-17T09:26:17","slug":"ecamson-sav-support","status":"publish","type":"page","link":"https:\/\/ecamson.fr\/en\/ecamson-sav-support\/","title":{"rendered":"Service Apr\u00e8s-Vente (SAV) \u2013 Aide &amp; Contact"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"28646\" class=\"elementor elementor-28646\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-e288023 e-flex e-con-boxed e-con e-parent\" data-id=\"e288023\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa3c608 elementor-widget elementor-widget-html\" data-id=\"aa3c608\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  .faq-container {\n    max-width: 800px;\n    margin: 40px auto;\n    font-family: 'Arial', sans-serif;\n    color: #222;\n  }\n\n  .faq-container h2 {\n    text-align: center;\n    margin-bottom: 25px;\n    color: #E5007D;\n    font-weight: bold;\n  }\n\n  .faq-item {\n    border: 1px solid #ddd;\n    border-radius: 6px;\n    margin-bottom: 12px;\n    overflow: hidden;\n    background: #fff;\n    box-shadow: 0 2px 5px rgba(0,0,0,0.05);\n  }\n\n  .faq-question {\n    background-color: #fdf1f8;\n    cursor: pointer;\n    padding: 15px 18px;\n    font-weight: bold;\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n    color: #E5007D;\n    border-bottom: 1px solid #f2f2f2;\n  }\n\n  .faq-question:hover {\n    background-color: #fde5f1;\n  }\n\n  .faq-answer {\n    display: none; \/* \u2705 ferm\u00e9es par d\u00e9faut *\/\n    padding: 18px;\n    background-color: #fff;\n    line-height: 1.6;\n    font-size: 15px;\n  }\n\n  .faq-item.active .faq-answer {\n    display: block;\n  }\n\n  .faq-toggle {\n    font-size: 20px;\n    transition: transform 0.3s ease;\n    font-weight: bold;\n  }\n\n  .faq-item.active .faq-toggle {\n    transform: rotate(45deg);\n  }\n\n  \/* FORMULAIRE *\/\n  form {\n    display: grid;\n    gap: 14px;\n    margin-top: 15px;\n  }\n\n  label {\n    font-weight: bold;\n    color: #333;\n  }\n\n  input, select, textarea {\n    padding: 10px;\n    border: 1px solid #ccc;\n    border-radius: 4px;\n    width: 100%;\n    font-size: 14px;\n  }\n\n  input:focus, select:focus, textarea:focus {\n    border-color: #E5007D;\n    outline: none;\n    box-shadow: 0 0 5px rgba(229, 0, 125, 0.2);\n  }\n\n  button {\n    background: #E5007D;\n    color: #fff;\n    border: none;\n    border-radius: 4px;\n    padding: 12px;\n    cursor: pointer;\n    font-weight: bold;\n    transition: background 0.3s;\n  }\n\n  button:hover {\n    background: #c70069;\n  }\n\n  a {\n    color: #E5007D;\n    text-decoration: none;\n  }\n\n  a:hover {\n    text-decoration: underline;\n  }\n<\/style>\n\n<div class=\"faq-container\">\n  \n  <!-- FAQ 1 -->\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">\n      <span>1. Quelles informations fournir pour votre demande SAV ?<\/span>\n      <span class=\"faq-toggle\">+<\/span>\n    <\/div>\n    <div class=\"faq-answer\">\n      <ul>\n        <li><strong>Num\u00e9ro de commande<\/strong> (exemple : #12345)<\/li>\n        <li><strong>Nom de l\u2019article concern\u00e9<\/strong><\/li>\n        <li><strong>Description du probl\u00e8me<\/strong> (ex : produit d\u00e9fectueux, erreur de taille, etc.)<\/li>\n        <li><strong>Photo ou capture d\u2019\u00e9cran<\/strong> (facultatif mais recommand\u00e9)<\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n\n  <!-- FAQ 2 -->\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">\n      <span>2. Quel est le d\u00e9lai de r\u00e9ponse du SAV ?<\/span>\n      <span class=\"faq-toggle\">+<\/span>\n    <\/div>\n    <div class=\"faq-answer\">\n      <p>Notre \u00e9quipe vous r\u00e9pondra <strong>sous 2 jours ouvrables<\/strong> apr\u00e8s r\u00e9ception compl\u00e8te de votre demande.<\/p>\n    <\/div>\n  <\/div>\n\n  <!-- FAQ 3 -->\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">\n      <span>3. Quelle est la politique de retour et de remboursement ?<\/span>\n      <span class=\"faq-toggle\">+<\/span>\n    <\/div>\n    <div class=\"faq-answer\">\n      <p>Les retours sont possibles dans un d\u00e9lai maximum de <strong>14 jours<\/strong> apr\u00e8s r\u00e9ception de votre commande.<\/p>\n      <p>Le produit doit \u00eatre :<\/p>\n      <ul>\n        <li>Non utilis\u00e9<\/li>\n        <li>Dans son emballage d\u2019origine<\/li>\n        <li>Accompagn\u00e9 de sa facture ou du num\u00e9ro de commande<\/li>\n      <\/ul>\n      <p>Consultez notre <a href=\"\/en\/politique-de-remboursement\/\" target=\"_blank\">politique de remboursement compl\u00e8te<\/a>.<\/p>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\n  document.querySelectorAll(\".faq-question\").forEach((question) => {\n    question.addEventListener(\"click\", () => {\n      const item = question.parentNode;\n      const isActive = item.classList.contains(\"active\");\n\n      \/\/ Fermer toutes les autres\n      document.querySelectorAll(\".faq-item\").forEach((el) => {\n        el.classList.remove(\"active\");\n        el.querySelector(\".faq-toggle\").textContent = \"+\";\n      });\n\n      \/\/ Ouvrir celle cliqu\u00e9e\n      if (!isActive) {\n        item.classList.add(\"active\");\n        question.querySelector(\".faq-toggle\").textContent = \"\u2212\";\n      }\n    });\n  });\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-eb3ef7d e-flex e-con-boxed e-con e-parent\" data-id=\"eb3ef7d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbfe521 elementor-widget elementor-widget-wd_text_block\" data-id=\"fbfe521\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Veuillez vous connecter ou cr\u00e9er un compte pour acc\u00e9der au portail d\u2019assistance client<\/p> <div class=\"fst_login_form_auth_wrapper\"><div id=\"fst_login_form\" class=\"fst_login_wrapper\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/ecamson.fr\/wp-login.php\" method=\"post\"><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" checked=\"checked\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/ecamson.fr\/en\/mon-compte\" \/>\n\t\t\t<\/p><\/form><p style=\"text-align: center\">Not registered? <a href=\"#\" id=\"fs_show_signup\">Create an account<\/a><\/p><p style=\"text-align: center\">Forgot your password? <a href=\"#\" id=\"fs_show_reset_password\">Reset password<\/a><\/p><\/div><div class=\"fst_registration_wrapper hide\"><form id=\"fstRegistrationForm\" class=\"fs_registration_form\" method=\"post\" name=\"fs_registration_form\" action=\"\"><div class=\"fst_registration_fields\"><div class=\"fst_field_group fst_field_first_name\"><div class=\"fst_field_label is-required\"><label for=\"fst_first_name\">First name<\/label><\/div><div class=\"fs_input_wrap\"><input type=\"text\" id=\"fst_first_name\" placeholder=\"First name\" name=\"first_name\" required=\"required\"  \/><\/div><\/div><\/div><div class=\"fst_registration_fields\"><div class=\"fst_field_group fst_field_last_name\"><div class=\"fst_field_label\"><label for=\"fst_last_name\">Last Name<\/label><\/div><div class=\"fs_input_wrap\"><input type=\"text\" id=\"fst_last_name\" placeholder=\"Last name\" name=\"last_name\"  \/><\/div><\/div><\/div><div class=\"fst_registration_fields\"><div class=\"fst_field_group fst_field_username\"><div class=\"fst_field_label is-required\"><label for=\"fst_username\">Username<\/label><\/div><div class=\"fs_input_wrap\"><input type=\"text\" id=\"fst_username\" placeholder=\"Username\" name=\"username\" required=\"required\"  \/><\/div><\/div><\/div><div class=\"fst_registration_fields\"><div class=\"fst_field_group fst_field_email\"><div class=\"fst_field_label is-required\"><label for=\"fst_email\">Email Address<\/label><\/div><div class=\"fs_input_wrap\"><input type=\"email\" id=\"fst_email\" placeholder=\"Your Email Address\" name=\"email\" required=\"required\"  \/><\/div><\/div><\/div><div class=\"fst_registration_fields\"><div class=\"fst_field_group fst_field_password\"><div class=\"fst_field_label is-required\"><label for=\"fst_password\">Password<\/label><\/div><div class=\"fs_input_wrap\"><input type=\"password\" id=\"fst_password\" placeholder=\"Password\" name=\"password\" required=\"required\"  \/><\/div><\/div><\/div><input type=\"hidden\" name=\"__redirect_to\" value=\"https:\/\/ecamson.fr\/en\/mon-compte\"><input type=\"hidden\" name=\"_fsupport_signup_nonce\" value=\"822b1ee025\"><button type=\"submit\" id=\"fst_submit\"><svg version=\"1.1\" id=\"loader-1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n           width=\"40px\" height=\"20px\" viewbox=\"0 0 50 50\" style=\"enable-background:new 0 0 50 50;\" xml:space=\"preserve\">\n        <path fill=\"#000\" d=\"M43.935,25.145c0-10.318-8.364-18.683-18.683-18.683c-10.318,0-18.683,8.365-18.683,18.683h4.068c0-8.071,6.543-14.615,14.615-14.615c8.072,0,14.615,6.543,14.615,14.615H43.935z\">\n          <animatetransform attributetype=\"xml\"\n            attributename=\"transform\"\n            type=\"rotate\"\n            from=\"0 25 25\"\n            to=\"360 25 25\"\n            dur=\"0.6s\"\n            repeatcount=\"indefinite\"\/>\n          <\/path>\n        <\/svg><span>Signup<\/span><\/button><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><p style=\"text-align: center\">Already have an account? <a href=\"#\" id=\"fs_show_login\">Login<\/a><\/p><\/div><div class=\"fst_reset_pass_wrapper hide\"><form id=\"fstResetPasswordForm\" class=\"fs_reset_pass_form\" method=\"post\" name=\"fs_reset_pass_form\" action=\"\"><div class=\"fst_registration_fields\"><div class=\"fst_field_group fst_field_user_login\"><div class=\"fst_field_label is-required\"><label for=\"fst_reset_email\">Email Address<\/label><\/div><div class=\"fs_input_wrap\"><input type=\"text\" id=\"fst_reset_email\" placeholder=\"Your Email Address\" name=\"user_login\" required=\"required\"  \/><\/div><\/div><\/div><input type=\"hidden\" name=\"__redirect_to\" value=\"https:\/\/ecamson.fr\/en\/mon-compte\"><input type=\"hidden\" name=\"_fsupport_reset_pass_nonce\" value=\"cb97abb073\"><button type=\"submit\" id=\"fst_reset_pass\"><svg version=\"1.1\" id=\"loader-1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n           width=\"40px\" height=\"20px\" viewbox=\"0 0 50 50\" style=\"enable-background:new 0 0 50 50;\" xml:space=\"preserve\">\n        <path fill=\"#000\" d=\"M43.935,25.145c0-10.318-8.364-18.683-18.683-18.683c-10.318,0-18.683,8.365-18.683,18.683h4.068c0-8.071,6.543-14.615,14.615-14.615c8.072,0,14.615,6.543,14.615,14.615H43.935z\">\n          <animatetransform attributetype=\"xml\"\n            attributename=\"transform\"\n            type=\"rotate\"\n            from=\"0 25 25\"\n            to=\"360 25 25\"\n            dur=\"0.6s\"\n            repeatcount=\"indefinite\"\/>\n          <\/path>\n        <\/svg><span>Reset Password<\/span><\/button><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/div><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. Quelles informations fournir pour votre demande SAV ? + Num\u00e9ro de commande (exemple : #12345) Nom de l\u2019article concern\u00e9<\/p>","protected":false},"author":261754537,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"footnotes":"","big_sky_generated":false},"class_list":["post-28646","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/Pgl6AB-7s2","_links":{"self":[{"href":"https:\/\/ecamson.fr\/en\/wp-json\/wp\/v2\/pages\/28646","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecamson.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecamson.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecamson.fr\/en\/wp-json\/wp\/v2\/users\/261754537"}],"replies":[{"embeddable":true,"href":"https:\/\/ecamson.fr\/en\/wp-json\/wp\/v2\/comments?post=28646"}],"version-history":[{"count":0,"href":"https:\/\/ecamson.fr\/en\/wp-json\/wp\/v2\/pages\/28646\/revisions"}],"wp:attachment":[{"href":"https:\/\/ecamson.fr\/en\/wp-json\/wp\/v2\/media?parent=28646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}